Refund Policy

At the time of online transaction PROGCAP may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. For any payment refund related queries/requests/concerns customer can contact us through any of the following channels -

• Call us on +91-8929124124

• Email us at support@progcap.com

• Write a request letter and send it to our below mentioned registered office address: C-3, Block C, Qutab Institutional Area, New Delhi, Delhi-110016

Customer has to provide us following details so that his/her request can be processed at the earliest-

Transaction Details

• GSTIN

• Seller’s GSTIN

• Transaction Reference Number for the concerned transaction
  

Refund Related Details

• Beneficiary Name in bank account (Saving/Current Account)

• Beneficiary Account Number

• IFSC Code
  

• Registered Mobile Number
  

• Reason for making excess payment
  

Refund request will be processed only if-

• Customer has made the excess payment to his/her loan account and

• Currently there is no outstanding in his/her loan account and the account showing credit balance
  

Refunds will be done through NEFT/RTGS/IMPS only within 7 working days.

Customers need to claim the refund amount within 15 days from the date of payment made.